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Mostpay FAQ – All Your Questions Answered

Whether it's accounts, bonuses, withdrawals, betting, or security — find your answers right here. If you can't find what you're looking for, our Bangla support team is always ready on live chat.

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Account & Registration

Login, Password & Registration

Signing up on Mostpay is quick and easy. On the registration page Enter your mobile number or email, a strong password, and a referral code (if you have one). Once your OTP is verified, your account will be activated and your welcome bonus will be credited automatically.

Per Mostpay's policy, each person may only register one account. Creating multiple accounts is strictly prohibited and may result in all associated accounts being permanently suspended. If you're having any issues, please contact support.

On the login page Click the "Forgot Password?" link. Enter your registered mobile number or email and a reset link will be sent to you. Click the link to set a new password. If you run into any issues, contact our live chat support.

Account verification is required before making a withdrawal. Simply upload a photo of your National ID (NID) or passport to complete KYC. Verification is typically completed within 24 hours.

If your account is suspended, email support@mostpay.biz or reach out via live chat. Our team will explain the reason and work to resolve it. In most cases, accounts are reactivated within 24–48 hours.

Bonuses & Promotions

Welcome Bonus, Daily Offers & Wagering

Mostpay offers attractive welcome bonuses for new members, including a matched deposit bonus and free spins on your first deposit. To see the latest bonus offers, Bonus Page visit here.

Every bonus comes with a specific wagering requirement, detailed in the bonus terms. For example, a 10x wager means you must bet ten times the bonus amount. Once the requirement is met, the bonus balance becomes withdrawable.

Every time you log in to Mostpay, a daily bonus is automatically credited to your account. Head to the Bonus section on your dashboard to claim it. The more consecutive days you log in, the higher the bonus gets.

You'll earn a referral bonus when someone registers using your referral link or code and makes their first deposit. You can find your referral code in your profile settings. The more you refer, the more bonuses you accumulate.

Every bonus has an expiry period, typically between 7 and 30 days. If the wagering requirements aren't met within that time, the bonus will be automatically forfeited. Make sure to use your bonus before it expires.

Deposit

Deposit Methods & Limits

You can deposit on Mostpay via bKash, Nagad, Rocket, Upay, and bank transfer. Mobile banking options are the fastest — your balance is topped up within minutes. For more details, Financial Transactions View page.

The minimum deposit on Mostpay is just ৳200, and daily maximum limits vary by payment method. You can deposit up to ৳25,000 per transaction via bKash and Nagad. For larger amounts, use bank transfer.

Deposits via bKash, Nagad, and Rocket are typically reflected within 1–5 minutes. Bank transfers may take 1–3 business days. If your balance hasn't appeared after 30 minutes, contact support with your transaction ID.

Mostpay charges no deposit fees. However, bKash and Nagad may apply their own transaction charges as set by the payment provider. Check the applicable fees before depositing to ensure you send the correct amount.

Withdrawal

Withdrawal Methods, Timeframes & Limits

Log in and go to the Wallet or Withdrawal section. Select your amount and preferred payment method. Submit using your registered mobile number. Once KYC verification is complete, funds are typically delivered to bKash or Nagad within 5–30 minutes.

The minimum withdrawal amount on Mostpay is ৳500. The daily withdrawal limit is ৳50,000 for standard members, with higher limits available for VIP members. For more details, VIP Page View.

Withdrawals are typically held up due to incomplete KYC verification, unmet bonus wagering requirements, or insufficient balance. If your withdrawal has been pending for more than 2 hours, contact support with your transaction ID and it will be resolved promptly.

You can cancel a withdrawal while it's still pending. Once processing has begun, cancellation is no longer possible. Visit your transaction history page to cancel any pending withdrawals.

Sports Betting & Games

Betting Rules, Odds & Jackpots

Mostpay offers betting on 30+ sports including cricket, football, tennis, badminton, and basketball. With Live Betting, you can place wagers in real time on ongoing matches. For more details, Sports Betting View page.

The minimum bet on Mostpay is just ৳50, making it accessible for players of any budget in Bangladesh. Maximum bet limits vary by game and event — VIP members enjoy higher limits.

Jackpot winnings are automatically credited to your wallet. For large jackpots (over ৳1,00,000), a verification process may apply, which is completed within 24 hours. On the Jackpot page More details are available.

If a match or event is cancelled, your stake will be fully refunded. The same applies if a match is abandoned or postponed. Refunds are typically processed within 24 hours.

Security & Privacy

Account Security & Data Protection

Yes, Mostpay is completely secure. We use SSL encryption, two-factor authentication (2FA), and industry-standard firewalls. Your personal information and financial data are kept strictly protected.

Go to the "Security" section in your profile settings to enable 2FA. An OTP will be sent to your mobile number and required at every login. Keeping 2FA active significantly improves your account security.

Change your password immediately and log out of all devices. Then email us at support@mostpay.biz. Our security team will investigate your account and take the necessary action.

No, Mostpay does not sell or share your personal information with any third party. Our Privacy Policy Your information is used solely for platform operations in accordance with our policy.

Mobile App

Download, Installation & Usage

Download the Mostpay app directly from our Download Page Available for both Android and iOS. If you can't find it on the Google Play Store or App Store, you can download and install the APK file directly from the website.

To install third-party APKs on Android, you need to enable "Install from Unknown Sources" in your settings. Go to Settings → Security → Unknown Sources or Install Unknown Apps and grant permission to your browser. Then try installing again.

The Mostpay app offers push notifications, fast loading, and smooth navigation. While all features are available on the website, the app delivers a noticeably better experience. Your account balance and history stay synced across both.

When a new update is available, you'll see a notification when you open the app. You can update directly from there. Or Download Page Download the latest version from and reinstall.
Important Information

What you should know before using Mostpay

Age requirement: You must be at least 18 years old to register on Mostpay. Account creation by minors is strictly prohibited. Any age discrepancy found during verification will result in account closure.

Responsible Gaming: Gaming is for entertainment, not addiction. Set your own limits and play within your budget. If you need help, Responsible Gaming View page.

Phishing Alert: Mostpay will never ask for your password or OTP by phone or WhatsApp. If anyone claims otherwise, report it to support immediately. Only use the official website and app.

Why Choose Mostpay

Our Top Features

Mostpay is a world-class platform built for Bangladeshi players — combining security, speed, and convenience all in one place.

Instant Withdrawal

Get your money via bKash or Nagad in just 5–30 minutes. No long waits, no complicated process. Win and your funds go straight to your mobile.

24/7 Support

Get help in Bangla whenever you need it. Our live chat team is available around the clock. You can reach us via email or chat — whichever works best for you.

Daily Bonus

Daily login bonuses, reload bonuses, cashback — fresh offers every day. Regular players unlock VIP bonuses and exclusive perks.

Maximum Security

Your account and funds are fully protected through SSL encryption, 2FA verification, and international-standard cybersecurity measures.

Easy Mobile App

A fully optimized app for Android and iOS. Fast loading, smooth navigation, and instant push notifications keep you updated at all times.

Massive Jackpots

A jackpot pool worth crores in BDT every day. Big win opportunities across slots, Live Casino, and Sports Betting. Try your luck today.

Still have questions?

Contact support directly

If you couldn't find the answer to your question in the FAQ above, reach out to our support team directly. Get help in your language, any time — 24 hours a day, 7 days a week.

Email Support
support@mostpay.biz
Live Chat
Average response time: under 2 minutes
Support Hours
24/7 — Active on holidays too

Send a Quick Message

Get Started Now

Got your answers? Start playing now!

Register for free on Mostpay, claim your welcome bonus, and enjoy the best gaming experience in Bangladesh.

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